California Short Term Rental Association Privacy Policy
Last Revised: April 22, 2026

Your privacy is important to the California Short Term Rental Association (“CalSTRA,” “we,” “us,” or “our”). This Privacy Policy describes how CalSTRA may collect, use, store, disclose, and process your personal information through your access to or use of CalSTRA products and services, including those at https://www.calstra.org/, related websites, mobile and/or web software applications, and other offerings (collectively, the “Services”).

By using these Services, you signify your acceptance of this Privacy Policy. If you do not agree, please do not use the Services. CalSTRA may update this Privacy Policy from time to time by posting changes at this URL and may send notification emails. Continued use of the Services following such changes constitutes acceptance.

Privacy Policy Applicability

This Privacy Policy applies when you access the Services or share information with CalSTRA. It does not apply to third-party websites linked to or from our Services or where our content is embedded. We do not control third-party privacy practices.

Information We Collect from You

We collect information you provide directly via the Services, your devices (e.g., computers, smartphones, tablets), telephone, and email, as well as information from partners and through cookies and similar technologies.

This may include:

  • Name

  • Phone number

  • IP address

  • Postal and email addresses

You may choose not to provide certain information, but doing so may limit your access to certain features (e.g., newsletters, forms, or member services).

We may also receive information from:

  • Affiliated entities and partners

  • Third-party sources (e.g., advertising interactions, demographic updates)

We use technologies such as cookies, log files, web beacons, and tools like Google Analytics, Google Tag Manager, FullStory, HubSpot, Hivebrite, and OptinMonster to collect:

  • IP address and device data

  • Browser and ISP information

  • Referring URLs

  • Site activity and interactions

We may infer approximate location from your IP address to improve Services and content relevance.

You can control cookies through your browser settings. Disabling them may affect functionality.

How We Use Your Information

We process your information to:

  • Provide and improve Services

  • Personalize user experience

  • Respond to inquiries and support needs

  • Process transactions

  • Send communications (newsletters, updates, advocacy alerts)

You may opt out of emails at any time using unsubscribe links or by contacting us.

How We Share Your Information

We may share your information with:

  • Service providers, contractors, and vendors

  • Partners assisting with Services or outreach

  • Legal authorities when required

Examples of vendors include:

  • Analytics providers

  • Communication and marketing platforms

  • Payment processors

  • Security providers

We may also share information:

  • To comply with legal obligations

  • To protect rights and safety

  • In connection with organizational changes (e.g., merger, restructuring)

Public Information

Information posted in public areas (e.g., forums, comments, feedback) may be visible to others. You are responsible for what you share publicly.

Aggregated Data

We may share anonymized or aggregated data that cannot identify individuals for research, reporting, or advocacy purposes.

How We Store and Secure Your Information

Your information may be stored in the United States or other jurisdictions where our service providers operate.

We use safeguards including:

  • Encrypted connections (SSL)

  • Secure cloud storage (e.g., AWS, Google Cloud)

  • Access controls and least-privilege principles

We retain data as long as necessary for operational, legal, or compliance purposes.

Third-Party Services

We may use third-party providers, including:

These providers process data only as needed to deliver services to CalSTRA.

Accessing and Updating Your Information

Subject to applicable law, you may:

  • Request access to your personal data

  • Request corrections or deletion

  • Object to certain uses

  • Request data portability

To make a request, contact us at:
Email: info@calstra.org
(You can adjust this to your preferred contact email)

We may verify your identity before processing requests.

Additional Privacy Information

Data Transfers:
By using our Services, you consent to your data being processed in the United States.

Children’s Privacy:
Our Services are not intended for children under 13.

California Privacy Rights:
California residents may request information about disclosures of personal data under California Civil Code Section 1798.83.

Contact Us

For questions about this Privacy Policy, contact:
Email: info@calstra.org
Website: https://www.calstra.org/

If you want, I can also:

  • Tighten this into a more modern, shorter policy (many orgs are moving away from long-form versions like this), or

  • Add California-specific compliance language (CCPA/CPRA “Do Not Sell or Share” sections, which you currently don’t have but probably should).